Personal Care Specialist

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb's secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing, intimate retail environment; Play an active part in patients' and/or customers' education on products, methods of consumption, and safety; Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs; Remain up to date on product knowledge; Promote a work environment that is positive, communicative, patient and/or customer-oriented; Assist in verifying order deliveries for accuracy; Provide support to the management team to ensure retail store operations run smoothly and in compliance with applicable rules and regulations, including daily activities, maintenance, patient information, and reported issues and/or complaints; Ensure local and state cannabis regulations are properly enforced and upheld; Ensure sales floor is properly stocked and the store is well maintained and compliant; Maintenance of hard copy files as required; Follow security measures and safety compliance procedures; Complete duties at assigned workstations as determined by management, including Front of House (Check In, Sales Floor, POS, Curbside, Roll Thru), Back of House (Fulfillment, Receiving, Replenishment, Inventory Counts), and Maintenance (cleanliness, safety, and presentation standards); Other duties as assigned

Requirements

At least one year of customer service experience; Meet the scheduling and availability requirements (varying shifts including mornings, days, nights, and weekends); Must have reliable, responsible, and dependable attendance; Must be 21 years or older; Must pass all required background checks including state-specific cannabis employment requirements; Possess valid driver's license or state ID; Must be and remain compliant with all legal or company regulations for working in the cannabis industry; Consistent demonstration of excellent customer service skills; Ability to establish and maintain effective working relationships with all employees; Ability to listen well and effectively communicate, both verbally and in writing, with various audiences; Previous experience with POS systems; Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures; Employee must be able to follow instructions as directed and incorporate constructive criticism from managers; Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements; Ability to perform tasks for prolonged periods (up to the duration of a scheduled shift); Move inventory and materials weighing up to 30 pounds independently; Ability to work outdoors in varying and sometimes adverse weather conditions; Exposure to cannabis and/or allergens may be present

Nice to have

Preference for specialty, customer-facing retail experience; Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, and cannabis therapies; Desire to continuously learn about cannabis products