Personal Shopping Operations (French Speaking) @NET-A-PORTER

NET-A-PORTER is looking for a passionate Personal Shopping Operations (French Speaking) team member to join our team and play a key role in ensuring the smooth running of the Personal Shopping department. In this role, you will be a critical part of the team, supporting seamless customer service, resolving operational challenges and ensuring clients enjoy an exceptional, personalised experience. You will be customer-centric, solution-driven and bring a creative flair to craft personalised client-facing communications while maintaining the highest attention to detail.

Responsibilities

Resolve all daily order issues, returns, stock discrepancies etc; Support Personal Shoppers by processing orders, pre-orders and reservations accurately and efficiently; Act as a proactive, solution-driven point of contact for clients, providing timely assistance with orders, returns, reservations and product queries; Liaise with all relevant departments to resolve issues promptly and follow up until completion; Escalate complaints to the Personal Shopping Managers when necessary; Help with creating bespoke client edits featuring product images, detailed descriptions and pricing, tailored to individual client tastes, preferences and past purchases; Monitor client responses and adjust client follow-up based on engagement levels, preferences, and buying history; Outline the service benefits to unengaged customers and support the Personal Shoppers with planned client follow up; Create customer profiles in order to offer a more personalised service; Maintain and update customer lists and records, ensuring data is accurate and up-to-date; Look after a Personal Shopper's customers when on holiday/absent; Arrange samples and stock for client style suites; Organise and check stock for consignment deliveries to key customers; Assist with events set up, participation and take down; Ability to travel on request to support client facing activations

Requirements

Be flexible, positive and a proactive team player who thrives in a fast-paced, collaborative environment; Proven experience in client-facing or sales/operations roles, with a history of achieving results and a true enthusiasm for fashion and styling; Effectively manage multiple priorities under pressure, meeting tight deadlines while maintaining attention to detail; Demonstrate a commitment to exceptional customer service, going above and beyond to support both clients and internal teams, anticipating needs and delivering solutions; Possess exceptional communication skills, able to influence and build strong relationships across teams; Be proficient in Microsoft Office, with strong PowerPoint skills

Nice to have

Experience with InDesign

Benefits

Competitive salary; A pension that both you and the company contribute to; A portal with an array of discounts on things like theme park and cinema tickets; Staff discount along with exclusive staff sales; Private healthcare for you and your family; Flexible working; A chance to be part of a fun and caring team that support each other