Pharmacy Technician II - Retail Pharmacy Call Center

Join our growing Retail Pharmacy team! Our Call Center Pharmacy Technicians are based at our Southlake campus in Lenexa, Kansas, with day shift schedules and a limited rotating weekend commitment. Our team is dedicated to delivering excellent customer service for our patients and pharmacy partners. Call Center Pharmacy Technicians assist patients and other pharmacy customers by answering inbound calls, providing support, and helping coordinate care. The role also includes data entry responsibilities for both retail and specialty pharmacy locations, ensuring accurate and timely processing of prescriptions.

Responsibilities

Prepares medications for dispensing: Applies expert knowledge of calculations and uses safety protocols to ensure precise, efficient, and reliable filling of prescriptions; Distributes medications and stock items: Applies expert knowledge of dispensing and point of sale workflows, and uses safety protocols to ensure precise, efficient, and reliable dispensing of prescriptions; Maintains Pharmacy Inventory: Accurately adjusts inventory discrepancies for non-controlled medications and escalates appropriately; Operates pharmacy computer systems: Independently inputs a wide range of prescriptions with accuracy; Assists with basic troubleshooting of pharmacy automation and technology; Uses system tools to verify information, process medications, and resolve routine insurance rejections, as needed; Compliance and recordkeeping: Demonstrates knowledge of applicable regulatory and quality standards and escalates appropriately; Accurately maintains required logs and records; Patient Care: Communicates effectively with patients, caregivers, and staff to resolve routine service concerns; Provides accurate information about pharmacy processes while escalating clinical inquiries to a pharmacist; Medication Safety: Consistently applies safety protocols, recognizes and reports potential medication errors, and collaborates with pharmacists and leaders to correct issues

Requirements

High School Graduate or GED; 2 or more years experience as a pharmacy technician in a comparable setting; Pharmacy Technician Registration - State Board of Pharmacy Kansas and/or Missouri per work state upon Hire; Maintain certification on an ongoing basis and complete all continuing education requirements; Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) or equivalent National Pharmacy Technician Certification

Nice to have

Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB)