Phlebotomist Test Coordinator - Lake Charles, LA

The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance. In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly. This is a clinic based position in Lake Charles, LA.

Responsibilities

Perform venipunctures to obtain blood specimens with precision and care; Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies; Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures; Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs; Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery; Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements; Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care; Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans; Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups; Respond promptly to internal and external customer inquiries, ensuring timely issue resolution; Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions; Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies; Monitor and report process improvement needs to enhance efficiency and accuracy

Requirements

Minimum 5-7 years of phlebotomy experience; Oncology experience required; High School Diploma (or equivalent) required; Phlebotomy Certificate (as required by state regulations)

Nice to have

BS/BA degree (preferred)

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free testing for employees and immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Employee referral program