Physical Security Operations Manager

The Physical Security Operations Manager serves as the corporate representative for CHAOS Industries, Inc. for physical security matters. As CHAOS's primary manager of the contract security provider, the role oversees the guard force, manages disturbances and incident response, coordinates with local law enforcement, and owns day-to-day physical security operations. The role protects personnel, facilities, classified and export-controlled information, and assets across CHAOS Enterprise locations. It reports to the Head of Global Physical Security and leads a team of Operational Security Specialists.

Responsibilities

Serve as the primary contract manager for the contract security provider, including oversight of the guard force contract; Manage provider performance against service levels and KPIs, with regular performance reviews and corrective action plans; Manage contract financials, including budgeting, invoice review, and cost control, and support RFPs, renewals, and vendor selection; Verify that guard personnel meet clearance, training, licensing, and qualification requirements, including armed-guard standards where applicable; Own daily physical security operations, including shift coverage, post staffing, daily reporting, and badge and access issues; Keep all sites appropriately staffed, including after-hours coverage, and serve as an escalation point; Oversee security technology, including access control, CCTV, intrusion detection, and the control room, with vendor management, maintenance, and upgrade planning; Manage visitor, contractor, and badge programs, including cleared and foreign visitor procedures and escort requirements; Respond to disturbances, investigate incidents, and notify required internal and external parties; Coordinate mandatory government reporting (e.g., security violations, suspicious contacts) with the FSO and Legal; Conduct post-incident reviews and trend analysis to drive continuous improvement; Support workplace violence prevention and threat management with HR and Legal; Build and maintain relationships with local law enforcement, emergency services, and federal partners; Work alongside the FSO; Develop, maintain, and drill site security procedures, post orders, and emergency plans; Participate in business continuity and crisis management planning and response; Deliver security awareness training to employees and site leadership; Report on physical security operations, KPIs, and incident trends to leadership; Support internal and external audits and manage remediation to completion; Partner with Facilities, Legal, HR, IT/InfoSec, and site leadership; Manage data privacy for video and access logs, including retention and release requests; Lead and develop Operational Security Specialists across CHAOS Enterprise locations, including hiring, training, performance management, and succession planning

Requirements

Active Secret / Top Secret clearance, or eligibility to obtain one; 5+ years of experience managing physical security operations, ideally in the defense sector or with defense contractors

Nice to have

CPP, PSP, or SFPC; Experience managing contract security providers and leading distributed teams

Benefits

Medical, dental, and vision benefits 100% paid for by the company; 401k (+ 50% company match up to 6% of pay); FSA; HSA; life insurance; Free daily lunch while working onsite; Fully-stocked kitchen; Unlimited PTO; Casual dress code; Competitive base salaries; Pre-IPO stock option grants; Relocation assistance; Annual bonuses (coming soon)