Plan Manager-Bundled Pooled

Currently have 4 openings on this team. The candidate will provide Sponsor and Advisor service support for Corporate Bundled plans via team shared mailbox and inbound toll free line. The individual will serve as a single point of contact and provide immediate resolution to customer inquiries through interaction with internal business partners.

Responsibilities

Provide Sponsor and Advisor service support for Corporate Bundled plans via team shared mailbox and inbound toll free line; Serve as a single point of contact and provide immediate resolution to customer inquiries through interaction with internal business partners

Requirements

3 to 5 years equivalent work experience in Defined Contribution administration or similar work required; Customer Services experience/skills; Ability to build rapport and develop strong relationships with internal and external business partners; Outstanding communication skills

Nice to have

Detail-oriented team player with a passion for providing exceptional customer service; Excel, Word and Outlook and must also quickly learn Voya proprietary systems; Knowledge of the Omni record-keeping systems is preferred; An understanding of contribution and/or distribution processing desired but not mandatory; Bachelor’s degree in Business Administration or equivalent

Benefits

Health, dental, vision and life insurance plans; 401(k) Savings plan – with generous company matching contributions (up to 6%); Voya Retirement Plan – employer paid cash balance retirement plan (4%); Tuition reimbursement up to $5,250/year; Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day; Paid volunteer time — 40 hours per calendar year; Incentive opportunities (annual cash incentives, sales incentives, and/or long-term incentives)