Platform Growth Lead

We are looking for a Platform Growth Lead to launch and grow our expanding roster of platform partners. This is an existing business account management role spanning a wide variety of B2B verticals. This role will also work cross-functionally with product, engineering, and marketing teams to drive outcomes for your accounts. You will directly contribute to the growth of the small businesses our platform partners serve and will manage some of Parafin's most strategic accounts.

Responsibilities

Lead the post-sale onboarding, engagement, retention, and growth of strategic platform customers; Drive expansion within accounts in the form of increasing loan origination and product expansion – identify new strategic opportunities to improve marketing, drive new product adoption and integration, and unlock incremental user segments to help partners grow; Drive overall account health, including capital origination performance, product adoption, and customer satisfaction; Closely monitor KPIs for your set of accounts and conduct preliminary diagnosis on issues that may impact growth and account health; Support or lead quarterly business reviews and influence partners to prioritize and pursue key growth, GTM, and new product initiatives; Share customer feedback and insights with Product, Engineering, Support, and Platform Partnerships to empower and inform improvements to the Parafin partner experience

Requirements

At least 5 years of experience in a customer success or partnerships role, preferably focused on mid-market or enterprise segments; Experience in a client-facing role managing multi-threaded relationships for a technical product, and demonstrated ability to build deep and influential relationships with partners up to the director level; Track record of leading technical conversations and influencing internal and external teams to take action based on business and partner impact; Proven track record of achieving revenue-based targets and goals, and driving account expansion; Outstanding verbal and written communication skills, strong presence with partners; Relentlessly navigate data and people to find answers; Driven to help grow small businesses

Nice to have

Familiarity with working on API-driven and other technical products; Experience building business cases to drive strategic decision-making by your accounts; Prior exposure to working directly with executive/C-suite stakeholders; Experience working with cross-functional teams to solve account issues and drive partner experience improvements; Some experience with product marketing and/or go-to-market strategy

Benefits

Equity grant; Medical, dental & vision insurance; Work from home flexibility; Unlimited PTO; Commuter benefits; Free lunches; Paid parental leave; 401(k); Employee assistance program