Portuguese Back Office E-mail Support

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate’s recruitment journey smoother and more enjoyable. We are offering a great work experience in Thessaloniki, Greece for a role as a Portuguese Back Office E-mail Support.

Responsibilities

Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude; Solving problems and creating positive experiences for every customer you speak with; Following the brand’s guidelines and quality standards on every interaction; Logging and updating customer interactions in the relevant systems; Working closely with your team to keep improving the service you provide

Requirements

Fluent in Portuguese, good English; Strong communication and active listening skills; A problem-solving, can-do mindset; Comfortable using computer systems and multitasking between tools; Patience, empathy and a positive attitude; Availability to work in shifts; EU passport or Greek work permit (special cases reviewed by legal); High school diploma or equivalent; Minimum B2 English; C1+ level in the working language

Benefits

Work for a fast-growing global CX and digital services firm; Support finding permanent housing after relocation; Paid flight to Thessaloniki; Choice of 2 weeks in a hotel (breakfast & dinner included) or 2 weeks in an Airbnb with kitchen; €350 real-estate agency fee covered to help you find permanent housing; Football tournaments, beach barbecues, surf lessons, and cultural events await; Employee events, nature escapes, free snacks and coffee in the office, and cultural events await