Practice Coordinator I

The Practice Coordinator reports directly to the Practice Manager and is responsible for supporting administrative duties for the practices. Responsibilities include scheduling, confirming appointments, patient interaction (telephone and in-person), administrative practice support, and special projects. Essential duties include administrative support and coordination for provider, radiation oncology, and infusion services consisting of physicians, nurse practitioners, physicists, program nurses, staff nurses, and research nurses; scheduling complex appointments; following guidelines that support safe clinical practice, patient comfort, continuity of care for complex visits; a high standard of timely communication and rescheduling as necessary; and coordination of clinical visit related reports, documentation, requisitions, and other materials. Managing direct communications with patients and family members is critical to this role; he/she provides the first greeting and welcome for patients arriving for appointments and represents the customer service orientation of our practice. The Practice Coordinator also provides general administrative support to on-site leadership and providers as needed.

Responsibilities

Scheduling, confirming appointments, patient interaction (telephone and in-person), administrative practice support, and special projects; Administrative support and coordination for provider, radiation oncology, and infusion services; Scheduling complex appointments; Coordination of clinical visit related reports, documentation, requisitions, and other materials; Managing direct communications with patients and family members; Answering telephone and triaging calls; Handling incoming requests for medical records; Scanning and faxing documents upon request; Facilitating prescription refills; Patient check-in and check-out; Scheduling follow up appointments for exam and infusion services; Coordinating ancillary appointments; Obtaining same day insurance authorizations and referrals; Managing In-Basket messages and referral workqueues in Epic; Serving as liaison between patient/family/provider

Requirements

2 years of experience in customer service; Understand and utilize DFCI systems as well as the local Hospital's systems i.e. Epic; Basic knowledge of insurance plans which constantly change, knowledge of insurances that Host hospital are participants, and high-risk insurances; Ability to multi-task and function as an integral member of the team; Excellent verbal and written communication skills; Excellent computer, customer service and problem-solving skills; Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed

Nice to have

Experience in healthcare; Knowledge of managed care policies and medical terminology; Associate's degree and/or 2 years equivalent experience