Principal Application Engineer (Salesforce)

PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and configurations on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across the ESA teams. This role requires mastery in all areas of application development from design to implementation, to monitoring best practices while mentoring and coaching other team members and delivering both business and technical objectives through ambiguity, uncertainty and complex situations. The Principal Application Engineer will support strategic transformational projects, complex enhancements and lead root cause analysis for high-complexity incidents, ensuring long-term fixes and system resilience improvements. They will also oversee vendor engagements where necessary to ensure that they deliver quality technical solutions following the best industry-leading engineering practices.

Responsibilities

Lead application development by writing and rigorously defending production-grade application code and configurations; Encourage and optimize the daily execution of technical excellence across the ESA teams; Support strategic transformational projects and complex enhancements; Lead root cause analysis for high-complexity incidents, ensuring long-term fixes and system resilience improvements; Oversee vendor engagements to ensure quality technical solutions; Be the go-to Subject Matter Expert for relevant applications; Identify, prioritize and execute high complexity tasks in the application development life cycle; Collaborate with business stakeholders and translate strategic objectives into scalable technical solutions; Develop complex tools and applications in Apex, JavaScript, SuiteScript, Python, and connected apps; Build test automation regression suites and coach the team on test automation in Copado; Embed and build AI workflows and agents; Coach and hold vendors accountable to best practices and milestone deliverables; Analyze and debug systems and perform validation and verification testing; Mentor engineers through peer reviews, knowledge sharing, establishing engineering best practices, and approving pull requests; Take ownership of enterprise-wide initiatives to modernize application architectures, improve system integrations, and reduce technical debt; Partner with cross-functional teams to drive standardization of development frameworks, automation tools, and DevOps best practices; Champion the adoption of AI and automation tools; Act as back-up for the manager to oversee the team's successful delivery; Perform other tasks and duties as assigned

Requirements

Mastery in all areas of application development, from design and implementation to monitoring best practices; Subject Matter Expert for core applications such as Salesforce, NetSuite, and Billing Platform; Ability to write and defend production-grade application code and configurations on a regular basis; Ability to deliver business and technical objectives through ambiguity, uncertainty, and complex situations; Ability to mentor and coach other team members

Nice to have

Solid experience working on a SaaS product; Deep experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, Vue.js, or Angular; Deep experience with AWS, Azure, or other cloud platforms; Deep experience with Service-Oriented Architecture (SOA) and SaaS product development; Working experience of SAML, OAuth, and OpenID Connect for authentication and authorization; Working experience of SQL; Working experience with on-call responsibilities for production-grade systems; Solid understanding of how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results)

Benefits

Benefits starting from Day 1; Retirement Plan Matching; Flexible Paid Time Off; Wellness Support Programs and Resources; Parental & Caregiver Leaves; Fertility & Adoption Support; Continuous Development Support Program; Employee Assistance Program; Allyship and Inclusion Communities; Employee Recognition