Principal Engagement Manager

The Principal Engagement Manager plays a pivotal role in managing and delivering professional services engagements, acting as the liaison between the services and sales organization. The EM ensures the seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders. As the Principal Engagement Manager, you will ensure that our customers are getting the most value out of Blitzy's AI-native software development platform by positioning, preparing, managing the delivery of, and following up on our professional services and training engagements. This is a strategic and cross-functional role that partners closely with Sales, Solutions Architecture, FDE, and Product teams on campaigns, programs, and content.

Responsibilities

Demonstrate a passion for the job and lead by example by putting Blitzy's and our customers' success first to achieve the delivery mission; Collaborate with your sales counterpart and engage early in the customer relationship to understand customers' needs, their business, how they define success, and ensure we exceed expectations in delivery and develop valued solutions; Lead delivery for large scale engagements from kickoff through scaled adoption; Manage scope, timeline, risk, and resourcing across multiple large concurrent engagements; Drive organizational change management within customer organizations, helping large, complex enterprises adopt new AI-native workflows and overcome resistance to new ways of working; Articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer; Drive resolution of delivery challenges, address resource contentions and scoping issues, and manage expectations

Requirements

Strong fundamental knowledge of end-to-end software development and delivery systems from technology, operations, and security/governance lenses; Proven experience in senior customer-facing roles requiring a mix of influencing, validating, negotiating, and executing with both C-Suite and technology audiences; Consistent track record of successfully identifying customer needs and implementing solutions; Experience owning projects/programs across agile (Scrum/Kanban) and waterfall delivery methodologies; Strong problem-solving skills, applying modern technologies, particularly AI agents and AI-native development tools, to customer pain points; Excellence in presentation skills, communicating project governance and delivery practices clearly to both internal and external executives; High-level orchestration skills to align internal and external stakeholders across large, complex initiatives; Strong service delivery and program management skills, with the ability to translate customer goals into well-structured program plans

Nice to have

Production-level implementation experience as an engineer or project manager; Prior experience delivering large, complex programs at a Consulting, SI, or Software/Cloud Vendor

Benefits

Bonus; Equity