Principal Product Manager, Pet Care & AI

MoeGo is the vertical AI and SaaS platform powering the pet care industry. Tens of thousands of pet care businesses use MoeGo to manage scheduling, customer communication, payments, staff, and daily operations. As Principal Product Manager, Pet Care & AI, you will lead MoeGo’s customer-facing product portfolio across AI Growth Operator, Boarding & Daycare, Grooming & Mobile Grooming, and Fintech.

Responsibilities

Lead MoeGo’s customer-facing product portfolio across AI Growth Operator, Boarding & Daycare, Grooming & Mobile Grooming, and Fintech.; Understand multi-location pet care operations inside out—from demand generation and booking through staffing, capacity, service delivery, payments, retention, and HQ governance.; Own product-side outcomes across adoption, customer satisfaction, revenue, retention, margin, reliability, and long-term product advantage.; Stay with the problem until the intended customer and business result is achieved—not merely until a feature launches.; Lead the AI Growth Operator PM in building agents that generate demand, convert inquiries, increase ticket size, and drive retention and reactivation.; Build AI around real operating workflows and measurable outcomes—not standalone chatbots or superficial AI features.; Personally go deep on the highest-stakes AI workflows, especially where trust, customer experience, or revenue is at risk.; Lead and coach PMs across AI, Boarding & Daycare, Grooming, and Fintech.; Establish clear priorities, decision frameworks, quality standards, and accountability across the portfolio.; Lead teams to translate goals and strategy into execution through a disciplined plan–execute–learn–improve cycle, achieving strong business outcomes.; When a critical initiative lacks clarity or momentum, step directly into customer discovery, product definition, execution, or cross-functional problem-solving.; Remove blockers, make difficult tradeoffs, and drive teams through adoption and results rather than stopping at alignment.

Requirements

A proven builder, not only a strategist: you have personally taken difficult products from ambiguous problems through launch, adoption, and measurable business results.; A track record of owning multiple complex B2B or vertical SaaS products and leading strong PMs while remaining close to customers and execution.; Think systematically, execute with excellence.; Deep understanding of multi-location brick-and-mortar operations; pet care is ideal, while hospitality, beauty and wellness, healthcare, restaurant, retail, or field services are highly relevant.; Meaningful experience shipping AI products into real workflows, with demonstrated adoption, trust, and commercial outcomes.; Strong commercial judgment across customer value, monetization, revenue, margin, operational burden, and market opportunity.; The ability to move comfortably from portfolio-level decisions into a customer call, workflow diagram, PRD, product critique, metric investigation, or launch issue.; Experience working directly with a founder—able to turn broad direction into execution, challenge assumptions with evidence, and take full ownership once a decision is made.; High agency, urgency, product judgment, intellectual honesty, low ego, and extreme accountability for outcomes.

Nice to have

Pet care experience; Experience in hospitality, beauty and wellness, healthcare, restaurant, retail, or field services

Benefits

Competitive compensation package (base salary, performance bonus, and benefits); Flexible benefit plans for employees and their family members at no cost to employees; 401(k) matching