Principal Solution Architect

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Overview

As ServiceNow continues to grow across the APAC region, we are seeking an experienced, strategic, and customer-focused Professional Services Solution Architect based in Korea to lead and shape transformational services programs on the ServiceNow AI Platform. This role is pivotal in expanding ServiceNow’s footprint through business transformation, value-led services engagements, and AI-powered solutions.

You will partner closely with customer’s business and technical teams to understand requirements and craft implementation strategies. Collaborate with Service Sales Executives, Account Executives, Solution Consulting, and other go-to-market teams to design and position large, complex, and transformational service-led deals with some of our most strategic customers. Acting as the single thread providing continuity from sales to delivery, you will ensure that every program of work is aligned to customer outcomes, commercially sound, and positioned for successful execution.

Responsibilities

Partner closely with Service Sales Executives and align with Account Executives, Solution Consulting, and other go-to-market teams to position and sell high-value professional services engagements.; Partner with customer's business and technical teams to understand requirements and craft implementation strategies.; Act as the single point of continuity from sales to early delivery, providing continuity into the early phases of delivery and ensuring a seamless transition into execution.; Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality to support the success of the identified use cases.; Lead discovery workshops with strategic and enterprise customers to uncover business goals, transformation priorities, and AI-driven opportunities.; Collaborate with customers to refine technical and business processes, ensuring ServiceNow's offering is optimally aligned with their data infrastructure.; Assist in developing practical solutions, coding scripts, and performing data manipulation tasks as needed.; Shape AI-enabled workflows and intelligent automation approaches that accelerate time-to-value and maximize ROI on the ServiceNow platform.; Act as the trusted advisor during the pre-delivery phase, ensuring smooth transition from sales to delivery. Work closely with department leader to scope, write, and present SOWs as needed.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.; Proven ServiceNow delivery experience in large-scale transformation programs across multiple modules.; Enterprise architecture experience, Deep understanding of SaaS / cloud architecture and platform mechanics.; Executive presence and the ability to engage with C-level stakeholders.; A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields.; Ability to lead discovery workshops and translate vision into deliverable outcomes.; A collaborative, one-team mindset — skilled at working across sales, solution consulting, and delivery organisations.; This position is based in Korea and requires professional proficiency in both Korean and English, with the ability to communicate complex business and technical concepts clearly and effectively with enterprise customers, executive stakeholders, and internal cross-functional teams.; ServiceNow certifications (CSA, CIS, CMA/CTA) are preferred.

Benefits

Influence multi-million-dollar transformation programs at the earliest stage.; Work directly with enterprise customers on high-impact ServiceNow and AI-driven initiatives.; Be part of a team that values both outcomes and excellence in delivery.; Competitive compensation, performance bonuses, and clear career growth opportunities.