Print and Shipping Assistant

The Print and Shipping Assistant ensures the efficient execution of centralized print, mail, and shipping operations, supporting business-critical communications and fulfillment activities. This role is responsible for maintaining the timely flow of packages, print production, and finishing services while upholding accuracy, service standards, and operational excellence. The position requires the ability to prioritize multiple workflows, collaborate cross-functionally, and operate specialized equipment to meet service-level agreements (SLAs) and deadlines.

Responsibilities

Receive, sort, and distribute inbound mail and packages within established service timeframes; Manage outgoing shipments, including preparation, packaging, and label generation for domestic and international deliveries using enterprise shipping systems; Ensure compliance with carrier requirements, documentation, and shipping regulations; Execute production and finishing tasks for transactional and large-scale print projects, including folding, inserting, collating, and sealing; Operate and maintain insertion and mailing equipment to process invoices, statements, credit memos, and large-volume mailings; Perform finishing services such as cutting, drilling, scoring, slitting, padding, lamination, mounting, punching, and binding; Assemble and kit materials for distribution across brands, departments, and retail locations; Partner with Digital Print Operators and Prepress Specialists to ensure production schedules, quality standards, and delivery timelines are met; Monitor and respond to internal service requests (e.g., supplies, toner, paper orders) in a timely and customer-focused manner; Maintain operational proficiency across department systems and equipment, including SendPro, Pitney Bowes inserter and mailing systems, Xerox Versant 240 envelope printer, and Iridesse production press; Troubleshoot basic operational issues and escalate complex technical concerns as needed; Ensure accuracy, quality, and efficiency in all assigned tasks; Adhere to company policies, safety standards, and AAP/EEO guidelines; Support continuous improvement initiatives within print and shipping operations; Perform other responsibilities as assigned

Requirements

High school diploma or equivalent; Experience with print, mail, or shipping operations; Proficiency in Microsoft Outlook and familiarity with shipping/logistics software; Basic Excel skills; Strong organizational, time management, and prioritization skills in a deadline-driven environment; Demonstrated attention to detail and commitment to quality; Ability to work collaboratively across teams and departments; Capable of managing multiple tasks and adapting to shifting priorities; Willingness to learn new systems, processes, and equipment; Reliable attendance and punctuality; Ability to work overtime based on business needs; Valid driver's license; Ability to lift up to 65 lbs; Ability to stand for extended periods of time

Nice to have

Additional technical or production experience; Experience with Pitney Bowes or Xerox equipment