Process Associate

Responsibilities

Perform end-to-end AML investigations reviews for customers across Retail Banking and/or Crypto workflows; Utilize internal systems, third-party tools, and open-source research to gather relevant information and form risk-based conclusions; Prepare clear, concise, and well-supported case narrations outlining risk indicators, review findings, and rationale for decisions; Ensure accuracy, completeness, and compliance with AML policies, client guidelines, and regulatory requirements; Meet defined productivity, quality, and SLA targets while maintaining high attention to detail; Proactively identify discrepancies or potential risks and escalate as required; Collaborate effectively with team members, SMEs, and support functions to resolve queries and align on process expectations; Support team goals and deliverables, contributing to a high-performance and quality-driven work environment; Demonstrate flexibility to adapt to new processes, tools, and workflow changes as per project requirements

Requirements

Must have a bachelor's degree in any streams from a recognized university; Consistently high-performing Associates who have demonstrated strong ownership and delivery in their current role; Proven track record of meeting or exceeding quality and productivity benchmarks over a sustained period; Strong hands-on experience in AML processes, with the ability to independently manage end-to-end case investigations; Demonstrated analytical and investigative skills, with sound judgment in identifying suspicious activities and risk indicators; Ability to deliver accurate and high-quality case outputs with minimal supervision, showing strong accountability; Good written and verbal communication skills, including clear case documentation and narration and effective internal team communication; Strong process adherence mindset, with attention to detail and commitment to compliance standards; Ability to prioritize tasks, manage volumes efficiently, and meet deadlines consistently; Positive attitude towards continuous learning, feedback, and performance improvement; Willingness to take ownership of work and contribute actively to team success

Nice to have

Exposure to Crypto/ AML / Experience; Basic experience in supporting peers (informal mentoring, buddy support, or knowledge sharing); Understanding of global AML regulations and frameworks (FATF guidelines, sanctions regimes, etc.); Proficiency in MS Excel and reporting tools for tracking performance and managing workload

Benefits

In house physician consultations; Nutritious food options at the workplace; Confidential counseling through Employee Assistance Program; Wellness focused offerings; Comprehensive learning and development programs; Competitive compensation and comprehensive benefits package