Processor

At U.S. Bancorp India, the Bankruptcy Mail Processing team member is responsible for the timely intake, review, categorization, routing, tracking, and retention of bankruptcy-related correspondence. Shift Timings: 6:30pm-3:30am IST. Posting may be closed earlier due to high volume of applicants. This is a U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

Responsibilities

Timely intake, review, categorization, routing, tracking, and retention of bankruptcy-related correspondence received through BNC, MIPS, RPS Bankruptcy Shared, and RPS Bankruptcy Mail Processing Shared mailboxes; Monitoring daily work queues; Completing required reporting; Assigning and tracking tasks; Routing documents to appropriate teams or specialty contacts; Maintaining documentation for audit and compliance; Meeting service level expectations; Managing due dates; Maintaining folder retention standards; Handling specialized requests such as claims, statement requests, refund inquiries, subpoenas, adversary proceedings, and other exception-based items; Performing document processing and record keeping tasks for customer accounts; Answering customer inquiries and resolving customer problems

Requirements

High school diploma or equivalent; Typically four or more years of clerical and customer service experience; 4+ relevant years of experience

Nice to have

Thorough knowledge of products, services, terminology, procedures and systems related to assigned area; Strong customer service skills; Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service; Ability to independently identify and resolve complex problems; Proficient computer navigation skills using a variety of software packages including Microsoft Office applications; Effective verbal and written communication skills; Strong attention to detail; Excellent Microsoft suite skills; Ability to complete complex tasks with minimal oversight; Critical thinking skills