Product Lead - Armenia

The Product Lead for Armenia will drive Alan's product strategy and execution in supporting the transformation of healthcare in Armenia. This role involves leading dedicated product teams (designers, engineers) while coordinating with global product areas and a local operations team to deliver on Alan's contractual obligations and member experience goals.

Responsibilities

Develop and execute a product strategy that serves both the government's public health objectives and the members' experience, supporting our targets in terms of coverage rollout, member satisfaction, and operational reliability under the concession's contractual commitments; Lead product crews to deliver product enhancements and new features, demonstrating effective leadership and prioritization across parallel workstreams with shared dependencies; Collaborate with global product areas to ensure the Armenian system benefits from global innovations, adapting them as necessary to fit the B2G model and local healthcare context; Partner with the local operations team, government relations, customer care, and the national health IT platform to align product development with operational readiness and regulatory expectations; Implement data-driven decision-making processes, utilizing analytics to inform product strategy and measure the impact of product changes on member access, operational efficiency, and government trust; Foster a culture of innovation and continuous improvement within the product team, encouraging experimentation and learning from both successes and failures

Requirements

At least 6 years of experience in a product-related role (Product Manager, Founder, Business strategy) with a track record of delivering complex systems at scale; A history of working on software products that delight users in a fast-paced environment from ideation to release; Proven experience in product management, ideally involving B2G, public sector, or regulated environments where the end user and the paying entity are different stakeholders; Strong analytical and strategic thinking skills, with the ability to translate complex data into actionable product strategies under high uncertainty and political sensitivity; Excellent leadership and communication skills, capable of leading cross-functional teams and collaborating with stakeholders ranging from engineers to government officials; Fluent in English

Nice to have

Proficiency in Armenian; Experience in healthcare, insurance, or government services; Ability to work with distributed teams and coordinate efforts across different geographical locations