Product Manager

Traversal is the AI Site Reliability Engineer (AI SRE) for the enterprise. As a Product Manager at Traversal, you'll build the product on top of the agents the engineering and research teams build, deciding how the agent behaves, what it does, how it communicates, when it should act, and the user interfaces and product experiences built around it. The role is a full-time, in-person position in New York.

Responsibilities

Partner closely with customers, engineers, and AI researchers to define product strategy and roadmap, leading discovery with SREs, platform engineers, and incident responders at some of the world's largest enterprises; Build the product layer on top of the core AI agents our research and engineering teams build, thinking holistically across the web app and headless surfaces (Slack, Microsoft Teams, MCP, and API); Sweat the details of the agent's prompts: iterate on multiple versions of prompts and harnesses, run evals, and tell a good output from a great one; Own the features that make the product enterprise-ready, like fine-grained access control and RBAC; Prototype ideas yourself and bring a prototype, not just a PRD, to product reviews; Sequence rollouts: find the MVP, ship it on the most minimal surface, test with beta users, then expand; Work with forward-deployed engineers during customer POVs to turn gaps into shipped features, fast; Bring in ideas from across the agent ecosystem and anticipate where agents are going next; Shape the product function: roadmap, process, and how product works with a fast-growing engineering team

Requirements

~5+ years of combined work experience across product management, engineering, or similar role, including at least 2 years as a PM; Deep power user of AI agents at work and in life with strong opinions on what makes them great; Deep intuition for how LLMs and agents work, including when to add structure and when to let the agent be free; Intuition for personal and multi-agent experiences, and a sense of where agents are going next; Strong taste in both UI design and headless experiences, and judgment about when to use each; Excellent writer: concise, clear docs, agent prompts that elicit exactly the behavior you want, and clear customer comms; High agency: builds and ships things yourself, brings prototypes (not just PRDs) to product reviews, ships and iterates fast, and creates structure where there isn't any; Exceptional with customers: credible with senior engineers at large enterprises

Nice to have

Hands-on experience building a product that is itself an AI agent; Side projects you've built with AI; 1–2+ years in a software engineering or SRE role; Experience helping a company go from less structured to more structured; Early PM at a high-growth startup; Experience with data-heavy or enterprise SaaS products; Exposure to observability tooling, SRE workflows, or on-call environments

Benefits

Competitive compensation; Startup equity; Health insurance; Fertility benefits; Tech setup stipend; Flexible time off; In-office snacks; Team happy hours and outings; Annual company offsite