Product Manager, Patient Access Product Innovation

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions across the healthcare value chain, helping life sciences companies improve the patient experience so patients can access and adhere to critical medications. The Product Manager, Patient Access Product Innovation owns the product direction for Valeris's next-generation patient access technology and leads the Product Owners who own its individual product areas. This role is both internally and externally facing, representing the product to senior leadership and to current and prospective customers, including conducting product demonstrations. The role sits on the Patient Access Product Innovation team and reports to the VP, Patient Access Innovation.

Responsibilities

Own the product definition and vision for the shared platform and the portfolio of product areas built on it; Articulate user and buyer problems and prioritize the highest-value work; Maintain a capability record and answer requirement and pre-sale questions against it; Lead customer discovery and validation sessions; Set priorities across the portfolio with a single stack-ranked backlog; Run a regular roadmap review (at least quarterly) with Product Owners, the engineering lead and senior stakeholders; Share the roadmap with Operations, implementation and sales teams; Ensure approved initiatives become outcome briefs, epics, stories and acceptance criteria; Own the shared platform backlog, including non-functional requirements for security, auditability, performance and privacy; Own release readiness and release planning for platform capabilities; Lead, coach and develop Product Owners and analysts; Establish product-ownership practices across Innovation teams; Demonstrate products to internal stakeholders and to current and prospective customers; Train the solutions sales and strategy team to give product demonstrations; Draft product definitions and PR/FAQs; Serve as the product expert in cross-functional readiness workstreams; Present product definitions, roadmap updates and launch readiness to senior leadership; Instrument the platform to measure efficiency and operational cycle-time gains; Use AI tools daily to accelerate requirements drafting, analysis and documentation; Build working prototypes with AI-assisted tools

Requirements

Bachelor's degree in computer science, engineering, information systems or a related field, or equivalent experience; 8 or more years of total experience, including at least 5 years in product management or product ownership roles on a platform, workflow or integration product, at least 2 of them leading other product professionals, and including owning a backlog for an engineering team; Demonstrated experience defining platform capabilities, APIs and configuration that other teams build against, and holding the boundary between platform and application; Hands-on experience with workflow, rules or integration platforms, and a working understanding of API-based architectures; Proven ability to hold the line on scope with senior operations, sales and product leaders in a matrixed organization when a date or a boundary is at risk; Experience creating product definitions, PR/FAQs or similar go-to-market artifacts, and presenting to executive or leadership audiences; Experience conducting product demonstrations and roadmap presentations for customers or prospects, including consultative conversations with executive-level clients; occasional travel for customer meetings may be required; Excellent written and verbal communication for executive, operational and technical audiences, and hands-on experience building with AI-assisted tools (for example, prototyping with Claude, Copilot or ChatGPT), not just using their output day to day

Nice to have

Bachelor's-level or equivalent background not required beyond the stated minimum; 12 or more years of total experience, with 7 or more years in product management roles and 4 or more years leading product teams, including having shipped a platform or multi-product portfolio; Healthcare, pharmaceutical patient services, hub services, specialty pharmacy or payer operations, with a working understanding of PHI handling and compliance constraints; Experience building or owning products on a CRM or case-management platform; Experience owning backlogs for AI-enabled, agentic, or automation-driven products; Experience delivering AI-enabled capabilities in a regulated environment, or on a platform team serving multiple internal product teams; Familiarity with Agile methodology and tools such as Jira or Azure DevOps; Familiarity with healthcare interoperability standards (HL7 FHIR, X12, NCPDP)

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs; Telehealth and Employee Assistance Program (EAP) services; Company match on Health Savings Account contributions; Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000; Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability; 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting; Paid Time Off (PTO) and Sick Leave; Nine paid holidays plus two floating holidays; Opportunities for advancement and personal and professional growth; Challenging, stimulating work environment