Product Manager Specialised Lending

We're looking for a Product Manager – Specialised Lending to help shape, manage and evolve our specialised lending portfolio, with a particular focus on BOQS Home Loans, complex lending structures including construction lending, and Group consumer finance products. Reporting to the Senior Manager – Specialised Lending, you'll play an important role in delivering product initiatives that strengthen portfolio performance, customer retention and the overall product experience.

Responsibilities

Help shape, manage and evolve the specialised lending portfolio, with a focus on BOQS Home Loans, complex lending structures including construction lending, and Group consumer finance products; Deliver product initiatives that strengthen portfolio performance, customer retention and the overall product experience; Be involved across the full product lifecycle, including product performance, pricing and policy, governance, risk reviews, controls, change delivery and regulatory requirements; Bring together customer, market, financial and operational insights to identify opportunities, solve problems and make practical recommendations; Work with teams across Distribution, Credit, Operations, Technology, Finance, Treasury, Legal, Risk, Compliance, Marketing and Customer to deliver initiatives from analysis through to post-implementation review; Simplify processes, strengthen controls and create better experiences for customers, brokers and bankers

Requirements

Experience in lending, financial services or another regulated environment; Home lending experience; Experience in product performance, pricing, process change or implementation; Understanding of how lending products connect across the customer journey, including policy, distribution, operations and supporting systems; Ability to analyse financial, customer, market, competitor and operational data; Strong strategic, analytical and problem-solving skills; Sound understanding of Australia's financial services regulatory environment, including responsible lending, product governance, DDO and TMD obligations, complaints, incidents and risk controls; Ability to work effectively across complex stakeholder groups; Strong written and verbal communication skills; Strong planning and delivery skills, with the ability to manage multiple initiatives, competing priorities, dependencies and risks

Nice to have

Knowledge of personal overdrafts and credit cards; Tertiary qualification in Business, Commerce, Finance, Marketing or a related discipline

Benefits

Flexible working arrangement; Discounted financial products; Salary sacrificing options; Paid parental leave with no minimum requirements; Purchase additional annual leave; Discounted private health insurance plan; Employee Assistance Program (EAP); Access to employee network groups