Product Operations Analyst - MoneyLion

The Kuala Lumpur office is the technology powerhouse of MoneyLion. We pride ourselves on innovative initiatives and thrive in a fast paced and challenging environment. Join our multicultural team of visionaries and industry rebels in disrupting the traditional finance industry! We are seeking a highly passionate Product Operations Analyst to work in the Product Operations department. You will be an essential link between customer-facing operations teams and the product and engineering team building features used by MoneyLion users. You'll help close the feedback loop by analyzing contact drivers, and collaborating with various team members to build a cohesive customer story illustrating the biggest areas for opportunities. The ideal candidate should have a good understanding of the root cause analysis approach to help debug issues. Your experience in data analytics will be useful in a data-driven approach to influence the team’s decisions and your communication skills will ensure stakeholders are informed of the business impact of projects and associated risks.

Responsibilities

Resolve tickets stemming from external user issues in a timely manner; Identify key issues and size impact from user feedback; work with Product teams for enhancements tackling those issues; Build and manage data dashboards to track product metrics and unearth key insights; Establish systematic processes to analyze and identify the root cause of various system issues identified by customers or stakeholders across MoneyLion; Create key workflow processes and documentation to improve team efficiency; Implement process improvements: identify operational gaps and implement them to optimize product operations processes, reducing costs and improving efficiency

Requirements

Bachelor’s Degree in Management, Economics, Computer Science, Engineering or any related field; 3 - 4 years experience with engineering process improvement or product operations related role; Knowledge of Agile principles and techniques; Excellent written and verbal communication skills; Excellent time management and prioritization skills; Multi-tasking ability in managing multiple concurrent programs; Ability to balance customer needs against the company’s vision; Enjoy learning about technical products and processes; organized, self-starter with passion for finding solutions to user’s challenges; process-oriented mindset and ability to get things done; Self-motivated, strong interpersonal skills focus on rapport-building, information gathering, and listening skills; Proven analytical & problem-solving skills, with good attention to detail, high curiosity, and structured-thinking processes; Open to having meetings with U.S. counterparts after work hours; Basic proficiency of SQL to query data; Good understanding of root cause analysis approach to help debug issues; Experience in data analytics

Benefits

flexible working options; time off; competitive pay; well-being programs