Product Operations, Brand Partnerships

Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform. We're building Substack's sponsorships business from the ground up. The Implementation Lead makes campaigns scale into a marketplace. You own the operational backbone of the business: campaign workflows, integrations/operations, and marketplace quality that makes it all happen. When a brand's ad ops team and solutions engineers need to understand each other, you're the translator. This is a founding role on a small team and a build role. Our cash compensation salary range for this role is $250,000 - $300,000. Multiple factors, including candidate experience and expertise, determine final offer amounts and may vary from the amounts listed above.

Responsibilities

Own trafficking, QA, launch, and delivery monitoring for custom sponsorship formats; Execute on order management, campaign workflows, reporting, and billing handoffs; Implement and maintain integrations such as tracking, third-party measurement, and verification, adapted to formats that standard tags and pixels weren't built for; Serve as first-line solutions lead for brands and agencies in the marketplace and translate between their ad ops teams and how the formats work; Work with design and engineering to decide what deserves tooling now versus what stays a manual workaround; Contribute to an AI-first outbound and onboarding engine to drive demand into the marketplace; Write the playbooks and documentation for custom formats

Requirements

10+ years in ad operations, solutions engineering, or technical account management at a platform, publisher, or ad tech company; Hands-on experience with campaign trafficking, tag management, and third-party measurement or verification vendors, and comfort when the format doesn't fit the vendor's assumptions; Fluency with data: strong spreadsheet skills at minimum, and the judgment to know when a number looks wrong; Experience sitting in on sales calls to answer technical questions and scope feasibility on custom or unfamiliar formats in real time; The range to debug a delivery discrepancy with an agency in the morning and spec an internal tool with an engineer in the afternoon; An operator's instinct for process: building systems that scale without over-engineering before there's volume to justify it

Nice to have

Familiarity with how creator sponsorships are sold, delivered, and measured; Experience with APIs, workflow automation, or light scripting (Python, JavaScript)

Benefits

Market-competitive salary; Equity for all full-time roles; Exceptional benefits