Product Specialist - India (Remote)

In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be to not only uphold similar standards but set new standards. If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science etc.), eventually. This is a rotational shift: Morning (2:00 AM to 10:30 AM IST), Afternoon (10:00 AM to 6:30 PM IST), Evening (6:00 PM to 2:30 AM IST) on any five days of the week.

Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution; Conducting product walkthroughs and providing resolutions to customers' queries; Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues; Provide prompt and accurate feedback to customers; Ensure proper recording and closure of all issues; Answering questions over email, phone calls, & live video calls; Finding ways to go above & beyond to help customers

Requirements

Maximum of two years of experience in any relevant role or field; Empathy and patience; Curiosity and a problem-solving mindset; Math score of 85% and above in your 10th grade; Previous experience at a start-up or in a customer support role; Strong analytical background; Solid verbal, written, presentation, and interpersonal communication skills; Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint; Experience working with Zohodesk or other support/service software

Benefits

Work with an industry-leading product that has thousands of customers worldwide; Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success; Remote-first organisation and work from home as the norm