Production Quality Analyst (Commercial Lending)

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Production Quality Analyst within PNC's Quality Risk Assurance department, you will be based in Pittsburgh, PA or Denver, CO. The essential function of a Production Quality Analyst is ensuring PNC has all necessary loan documentation to properly execute and collateralize commercial loans. This team conducts a quality review of the Document Control Center (DCC), who prepare commercial loan packages and input all necessary information into CLASS and ACBS based on the requirements outlined in each transaction’s Credit Approval. Job Description: Utilizing standard procedures, conducts quality review and analysis of the work performed by staff supporting a specific line of business or functional area. Identifies systemic issues and facilitates correction. Reviews complex transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. Ensures the appropriate materials and documentation are available to complete the transaction and/or work process. Identifies systemic issues and facilitates effective root cause analysis and corrective actions. Works with staff to develop and improve incoming quality. Provides recommendations for issues and/or continuous improvement projects.

Responsibilities

Ensuring PNC has all necessary loan documentation to properly execute and collateralize commercial loans; Utilizing standard procedures, conducts quality review and analysis of the work performed by staff supporting a specific line of business or functional area; Identifies systemic issues and facilitates correction; Reviews complex transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures; Ensures the appropriate materials and documentation are available to complete the transaction and/or work process; Identifies systemic issues and facilitates effective root cause analysis and corrective actions; Works with staff to develop and improve incoming quality; Provides recommendations for issues and/or continuous improvement projects

Requirements

University/college degree with < 1 year of professional experience and/or successful completion of a formal development program; In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered; Bachelors; Accuracy and Attention to Detail; Analytical Thinking; Coaching Others; Effective Communications; Internal Controls; Managing Multiple Priorities; Operational Functions; Quality Management; Standard Operating Procedures

Nice to have

System experience with ACBS, ACLS, CUI, and CLASS; document review knowledge; understanding of collateral and loan structures; Change Management; Corporate Governance; Data Analytics; Process Efficiencies; Process Improvements; Risk Assessments

Benefits

Medical/prescription drug coverage (with Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; robust wellness program with financial incentives; incentive eligible based on company, business and/or individual performance; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year, depending on career level and years of service