Program Manager, Copay

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions across the healthcare value chain. The Program Manager (PM) serves as the primary client relationship manager and is accountable for program execution, account management, financial oversight, and business analysis across assigned brands. Acting as the main point of contact between clients and Valeris, the PM interacts with cross-functional teams to deliver solutions on time, within scope, and on budget while ensuring exceptional client service and operational excellence.

Responsibilities

Serve as primary client relationship manager and main point of contact between clients and Valeris; Ensure program execution, account management, financial oversight, and business analysis across assigned brands; Deliver solutions on time, within scope, and on budget; Follow up on program maintenance, updates, launches, and business rule changes; Review account funding daily to ensure all POs are funded for billing; Monitor claim workflow to ensure no claims are stalled or stuck; Maintain program trackers, including ServiceNow (SNOW) tickets and LOE scoping forms; Lead weekly client touchpoints and distribute meeting minutes; Manage client and internal stakeholder meetings and action items; Maintain a centralized meeting minutes tracker; Prepare weekly automated reporting and Weekly Insights tracker; Review core program metrics (claims, enrollments, budget performance); Set up meetings with HUB PMs and track impacts on metrics; Oversee communications tickets and escalation tracking; Monitor in-flight change orders (COs) and the Monthly Budget File; Manage invoicing accuracy and timeliness; Investigate missed KPIs and perform root-cause analysis; Update the client dashboard and maintain the budget file; Prepare QBR-ready presentations and accruals; Conduct quarterly audits, including duplicate claims; Coordinate BRD renewals, year-end data pulls, and SOW management; Create and utilize HyperCare alerts for program changes and launches; Conduct FOP reviews; Monitor project sheets; Provide mentorship and training to peers

Requirements

Bachelor's degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry; Three to Four (3-4) years of project or program management experience; Exceptional communication skills, including verbal and written, ability to interact with internal and external stakeholders; Able to multi-task in a fast-paced environment while functioning as a member of a highly collaborative team; Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote); Organized and detail-oriented with effective time management skills; Budget management and/or financial accounting skills; Ability to take initiative and anticipate needs; Ability to travel both locally and out-of-town, expectation is up to 10% travel

Nice to have

Graduate degree and/or additional certifications including PMP; If an internal applicant, extensive experience with Valeris systems and services; Typing at least 35 words per minute with 97% accuracy; Flexibility to travel as needed

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs; Telehealth and Employee Assistance Program (EAP) services; Company match on Health Savings Account contributions; Free Basic Life and AD&D coverage equal to annual earnings (minimum $50,000, maximum $300,000); Company-paid Short-Term Disability coverage, with option to purchase Long-Term Disability; 401(k) with 100% match on the first 5% contributed, with immediate vesting; Paid Time Off (PTO) and Sick Leave; Nine paid holidays plus two floating holidays; Opportunities for advancement