Project Manager DACH

As a Senior Project Manager, you will join the CSM-Project (onboarding) team based in Munich. You will play a key role in project management, acting as a central point between customer satisfaction operational efficiency and adherence to timelines.

Responsibilities

Managing strategic projects ranging from 3 to 12 months (planning, resources, communication); Supporting customers through change management (expert consulting, change management, expectation management, customer education); Advising on application setup and configuration, with strong expertise in the product suite and internal tools; Training customers; Building and maintaining a trusted relationship with clients; Connecting technical experts with clients (customer data migration, interface implementation); Applying our agile project management methodology; Communicating with various stakeholders: client teams (business, IT, etc.) and DiliTrust teams (application support, R&D, etc.); Developing business expertise (corporate law, contract and litigation management, governance body management)

Requirements

3 to 5 years of experience in application project management with clients; You understand the challenges and context of SaaS implementations; You are able to lead a project team to success; Strong understanding of customer needs and expectations; Ability to take a step back and put challenges into perspective before proposing suitable solutions; Strong analytical skills to quickly identify bottlenecks and solve problems while keeping operational and business issues in mind; Native German speaker and fluent in English

Benefits

Remote work policy (alternate between home and office); Certified “Happy at Work” and “Tech at Work” every year since 2019; Fulfilling and stimulating workplace; Committed to diversity, inclusion, and equal opportunity