PSC Manager - Phoenix, AZ

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth.

Responsibilities

Verifies test requisitions by comparing information with orders and requisition documentation; Verifies patient by reading patient identification; Obtains blood specimens by performing venipunctures and finger sticks; Maintains specimen integrity by using aseptic technique and following procedures; Tracks collected specimens by initialing, dating, and noting times of collection; Maintains quality results by following procedures and testing schedule; Maintains safe, secure, and healthy work environment; Resolves unusual test orders by contacting physician, pathologist, nursing station, or reference laboratory; Updates job knowledge by participating in educational opportunities; Enhances Natera’s phlebotomy reputation by accepting ownership; Completes training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within first 30 days; Works with PHI on a regular basis; Reports SPI/CAPA/NCR issues to product management leadership; Assists with managing phlebotomy equipment; May require heavy lifting of up to 50 pounds; Assists with managing Patient Service Center vendors; Assists with phlebotomy program management; Manages scheduling issues; Maintains current status on Natera’s training requirements

Requirements

Minimum of 5 years of phlebotomy experience; 5+ years high-level customer care experience; High School Diploma (or equivalent); If state requires a phlebotomy license, it must be sent with resume with application

Nice to have

Managing/supervising phlebotomy operations and teams experience; BS/BA degree; Phlebotomy Certification (or equivalent) preferred; Previous financial and budgetary experience; Bilingual language skills

Benefits

Comprehensive medical insurance; dental insurance; vision insurance; life and disability plans; free testing for employees and immediate family; fertility care benefits; pregnancy and baby bonding leave; 401k benefits; commuter benefits; employee referral program