Pt Self-Pay Resoltn Ctr Rep II

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards. Troubleshoots and resolves customer complaints.

Responsibilities

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards; Troubleshoots and resolves customer complaints; Initiates insurance billing, either electronically or via the Electronic Work file transfer process, for accounts classified as Self-Pay in error; Identifies and verifies coverage under government health insurance programs; Secures revenue for University and affiliates by advising customers about insurance and payment options; Researches, interprets and responds to inquiries concerning unresolved patient billing issues; Creates budget installment payment plans for customers in need; Consistently adheres to Patient Services policies, procedures, and performance measures; Alerts management regarding issues not completed within specified timeframes; Identifies patterns impacting customer satisfaction; Safeguards member privacy in accordance with corporate privacy policies and procedures; Participates in training to learn regulations, systems, and procedures; Other duties as assigned

Requirements

Associate's degree and 2 years of relevant experience required; Or equivalent combination of education and experience