Public Safety Associate - 2nd shift, part-time, 20 hrs/week

Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at CW facilities. Duties may include, but limited to, any or all of the following: provide badge access credentialing services; actively greet and engage with guests, and visitors to ensure a positive experience; badge and screen visitors according to visitation guidelines; determine the guest's destination and transportation needs, providing assistance as needed; direct visitors with precise way finding; report suspicious activities; provide support and guidance to visitors during emergency conditions; perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property.

Responsibilities

Provide badge access credentialing services; Greet and engage with guests and visitors; Badge and screen visitors according to visitation guidelines; Determine guest's destination and transportation needs; Direct visitors with precise way finding; Report suspicious activities; Provide support and guidance to visitors during emergency conditions; Perform Weapon Screening services at designated locations; Maintain area in safe condition during emergency conditions; Maintain current knowledge of CW policy and procedures and department Standards of Work; Understand and adhere to Children's Organizational Code of Ethics

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required; 1+ years Experience in customer service required; BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required; Ability to assess demeanor of internal and external customers, adjusting approach as appropriate; Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment; Ability to successfully complete all required introductory and annual competency training processes; Basic computer skills to utilize and troubleshoot equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC); Ability to read and write to complete required reports and recordkeeping activities; Critical thinking skills to make independent decisions and problem solve in a complex, fast paced environment; Excellent customer service and prioritization skills; Strong interpersonal, written and verbal communication skills; Ability to use weapon screening technologies to effectively perform duties and responsibilities

Nice to have

Post high school coursework in criminal justice or equivalent field of study; 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service; 1+ years Experience performing weapon screening; CHS-Certified Healthcare Security - International Association for Healthcare Security & Safety