Public Safety Associate - full-time, 2nd shift

Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at CW facilities. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. Duties include badge access credentialing, greeting and engaging with guests and visitors, badging and screening visitors, providing wayfinding, reporting suspicious activities, supporting visitors during emergencies, and performing Weapon Screening services at designated locations. The position is a full-time, 2nd shift role.

Responsibilities

Provide support to Public Safety operations at CW facilities; Provide badge access credentialing services; Greet and engage with guests and visitors to ensure a positive experience; Badge and screen visitors according to visitation guidelines; Determine guests' destination and transportation needs and provide assistance; Direct visitors with precise way finding; Report suspicious activities; Provide support and guidance to visitors during emergency conditions; Perform Weapon Screening services at designated locations; Primarily work at Welcome Center stations; Build credible relationships with customers while recognizing patient rights under HIPAA and maintaining patient confidentiality; Secure property/evidence as needed and liaise with local law enforcement; Maintain area in a safe, neat and orderly condition; Maintain current knowledge of CW policies, procedures and Standards of Work; Adhere to the Children's Organizational Code of Ethics

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required; 1+ years Experience in customer service required; Ability to assess demeanor of internal and external customers and adjust approach accordingly; Ability to remain calm under pressure; Ability to successfully complete all required introductory and annual competency training; Basic computer skills, including troubleshooting equipment and systems; Ability to read and write to complete required reports and recordkeeping; Critical thinking and problem-solving skills in a complex, fast-paced environment; Excellent customer service and prioritization skills; Strong interpersonal, written and verbal communication skills; Ability to use weapon screening technologies; BLS-Basic Life Support Healthcare Provider certification within 90 days required

Nice to have

Post high school coursework in criminal justice or equivalent field of study; 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service; 1+ years Experience performing weapon screening; CHS-Certified Healthcare Security certification (International Association for Healthcare Security & Safety); Exudes confidence and finesse in stressful situations