Public Safety Officer PT 3rd Aurora Hartford

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.

Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion; Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented demeanor; Performs routine interior and exterior patrols to ensure safety and security, including inspections, audits, patient valuables management, and contraband searches; Assists team members, patients, and visitors by providing information, directions, and physical help; Ensures traffic control, monitors conduct of visitors, and confronts unauthorized persons; Prevents, responds to, and investigates workplace violence; Serves as a primary resource for de-escalation, utilizing use of force when necessary; Performs key responsibilities to plan, prevent, practice, and respond to emergencies; Responds immediately to emergency and crisis situations; Investigates incidents and completes timely and accurate reports; Performs liaison rounding duties and delivers security awareness education; Liaisons with federal, state, and local law enforcement; Maintains current Department training standards; Assists with exterior traffic and crowd control

Requirements

Security Officer Healthcare Certification (CHSO) issued by IAHSS must be obtained within two years of appointment; Stop the Bleed Certification must be obtained within 1 year of hire; Valid driver's license issued by the Division of Motor Vehicle; Firearm Owners Identification (FOID) Card issued by Illinois State Police or Concealed Carry Weapon (CCW) license issued by DOJ; Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire; High school graduate or GED; Typically requires 1 year of experience in security, related public safety, or customer service; An above average level of emotional intelligence; Ability to remain calm under pressure; Ability to interact with peers with positive intent; Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter; Demonstrated ability to exercise mature judgment and sound reasoning; Demonstrated experience in quickly assessing dangerous situations and taking appropriate action; Demonstrated ability in verbal and written communications; Ability to use a computer to document work; Ability to defend self and/or others in case of physical confrontations; Ability to communicate effectively with people; Ability to hear radio and telephone communications; Ability to communicate via radio and telephone with clear diction; Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and assist clinical teammates with lifting patients; Ability to lift up to 35 lbs.; 20/20 vision or correctable to 20/20 in both eyes; Must be able to handle personal stress and possible violence

Nice to have

Behavioral Threat Assessment knowledge; Use of Force Review; Crime through environmental design awareness; Ability to present material and facilitate meetings