Quality Assurance Supervisor

Serve as Process Owner for the Quality Management System (QMS) and ensure conformance across all production areas. This is a second-shift position, supporting operations from 8a - 5p. Act as the Subject Matter Expert for site-level policies, risk assessments, and operational controls. Participate as a Food Safety Team Member, including the review and validation of Food Safety/HACCP Plans. Function as SQF Practitioner and provide backup support to the QA Manager. Provide backup support for cleaning verification, Environmental Monitoring Program (EMP) tasks, and related activities. Serve as the site Preventive Controls Qualified Individual (PCQI) for FSMA compliance. Allocate and manage QA resources to support production needs.

Responsibilities

Serve as Process Owner for the Quality Management System (QMS) and ensure conformance across all production areas; Act as Subject Matter Expert for site-level policies, risk assessments, and operational controls; Participate as Food Safety Team Member, including review and validation of Food Safety/HACCP Plans; Function as SQF Practitioner and provide backup support to the QA Manager; Provide backup support for cleaning verification, Environmental Monitoring Program (EMP) tasks, and related activities; Serve as site Preventive Controls Qualified Individual (PCQI) for FSMA compliance; Allocate and manage QA resources to support production needs; Lead and Manage Plant EMP program; Attend DDS meetings to communicate holds, provide updates, and reinforce quality and food-safety priorities; Spend at least 50% of time on the production floor, conducting walk-throughs, GEMBAs, and engaging with QA Techs and Operators; Verify critical tasks, including CCPs, Preventive Controls, and quality checks; Identify issues proactively and collaborate with Operations, Maintenance, and Sanitation on resolutions; Review QC records, verification paperwork, and supporting documentation for completeness and accuracy; Lead investigations for process deviations, such as missed critical limits or CCP issues; Review raw material and ingredient documentation for release approval; Oversee hold management, including rework evaluation and destruction processes; Coordinate QA schedules and timecards (Kronos); Lead training, onboarding, and ongoing proficiency assessments for all QA Technicians; Provide coaching, feedback, and professional development for QA team members; Manage GMP non-compliance tracking, accountability discussions, and trending; Lead consumer complaint investigations and communication of findings; Conduct SQF internal audits and maintain readiness for certification audits; Review policies/SOPs, create training materials, and support deployment of updated procedures; Collaborate on special projects related to plant initiatives, commercialization, or R&D trials

Requirements

High school Diploma or GED; 3+ years of experience in quality related field and supervisor in manufacturing; Proficiency with inventory management systems (SAP) and specification/data management tools (OPTIVA, SharePoint, etc.); Strong capability in Excel for trending and analytics, Word and PowerPoint for reporting and communication; Clear and effective technical writing and documentation skills; Training and/or certification in PCQI and SQF requirements; Ability to collect, analyze, and report CTQ (Critical to Quality) metrics; Strong problem-solving and root cause analysis toolset (5 Why, fishbone, A3, etc.); Ability to manage QA staffing, schedules, and workflow to support continuous production

Nice to have

Bachelor’s degree; 2+ years of experience in manufacturing; PCQI Cert, HAACP, SQF Practitioner exp

Benefits

Benefits begin on day one; medical; dental; short and long-term disability; AD&D; life insurance; matching 401(k) plan with immediate vesting; unlimited sick time; paid time off; holiday pay; free access to fitness center (if WHQ); access to on-site day care (operated by Bright Horizons); company store; Campbell’s Cares program matches employee donations and/or volunteer activity up to $1,500 annually; Employee Resource Groups (ERGs); competitive health, dental, 401k and wellness benefits