Quality Engineer

Customer: Champion customer advocacy, transforming the Voice of the Customer into actionable opportunities and driving customer satisfaction through data-driven analysis. Systems: Responsible for championing the Integrated Business Management System (IBMS), maintaining certifications, providing training, leading audits, and driving quality-related improvement projects. Validation: Apply project management and technical expertise to deliver Validation program goals and outcomes while meeting customer expectations.

Responsibilities

Lead and manage the customer complaint program, including return and credit authorizations, root cause identification, corrective actions, and customer communication; Monitor and report complaint and quality data and trends; Execute formal complaint performance reviews; Champion the Integrated Business Management System (IBMS) and maintain ISO 9001, ISO 14001, FSSC and other required certifications; Organize and manage the internal audit and corrective action systems; Host external audits and conduct internal audits; Maintain manuals, procedures and training materials; Collect and analyze quality data and report on KPIs; Lead continuous improvement projects using lean six sigma and the seven basic quality tools; Manage the scope, schedule, and reporting of Validation program activities; Write and execute IQ/OQ/PQ validation protocols and manage deviation processes; Manage change control, calibration, and gage R&R processes; Support risk analysis including design and process FMEA; Participate in process failure investigations; Provide backup for Quality Supervisors and Quality technicians; Travel as required to resolve customer issues

Requirements

Bachelor's degree in science, mathematics, or engineering from a four-year college or university, and two years related experience and/or training, or equivalent combination of education and experience; ASQ certification is preferred; Ability to apply advanced mathematical concepts; Ability to utilize descriptive statistics to analyze data and support process control and capability analysis; Ability to create and interpret control charts, histograms, pareto charts, and scatter diagrams; Ability to develop statistically appropriate sampling plans; Ability to use and learn statistical analysis software; Ability to define problems, collect data, establish facts, and draw valid conclusions; Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents; Ability to effectively present information to top management, public groups, and/or boards of directors

Nice to have

ASQ certification; Demonstrated use of Minitab or JMP

Benefits

Competitive salaries; excellent benefits; 401(k) plans; tuition reimbursement programs