Receptionist/Cashier

Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

Constance Ephelia, a luxurious resort in Seychelles, is seeking a professional and friendly Receptionist/Cashier to join our front-of-house team. In this pivotal role, you will be the first point of contact for our esteemed guests, ensuring a warm welcome and efficient service throughout their stay.

Responsibilities

Greet and check-in guests with a warm, professional demeanour, providing a positive first impression of our resort; Handle cash and card transactions accurately, maintaining precise financial records and reconciling daily accounts; Respond to guest enquiries and requests promptly and courteously, providing information about resort facilities and local attractions; Manage room reservations, bookings, and amendments efficiently using the Opera property management system; Coordinate with other departments to ensure seamless guest experiences and communicate special requests or requirements; Perform administrative tasks such as answering phone calls, managing correspondence, and maintaining guest records; Assist with guest check-out procedures, process payments, and conduct final billing reconciliation; Maintain an organised and tidy reception area, ensuring all materials and documentation are properly filed and accessible; Support the front office team in various daily operations and provide assistance during peak periods; Address guest concerns and complaints with professionalism, escalating complex issues to management when necessary; Maintain strict confidentiality regarding guest information and resort security protocols; Assist with concierge services, including restaurant reservations, activity bookings, and guest recommendations; Contribute to staff training and mentoring of junior reception team members as required

Requirements

Diploma in Hospitality/Hotel Management or equivalent qualification; Minimum 2 years of previous experience in a similar receptionist or front-of-house role, preferably within the luxury hospitality industry; Excellent verbal and written communication skills in English, additional languages such as French, German, or Mandarin are advantageous; Strong customer service orientation with a friendly, professional demeanour and genuine passion for guest satisfaction; Prior experience working with Opera property management system is mandatory; Proficiency in computer systems, Microsoft Office applications, and cash handling procedures; Demonstrated ability to multitask and prioritise effectively in a fast-paced, high-volume environment; Keen attention to detail, strong organisational skills, and basic accounting or bookkeeping knowledge; Ability to work flexible hours, including evenings, weekends, and public holidays; Excellent conflict resolution and problem-solving skills with the ability to handle guest concerns professionally and diplomatically; Knowledge of point-of-sale (POS) systems and payment processing technologies; Professional appearance, grooming standards, and presentation befitting a luxury resort environment; Strong ability to work both independently and collaboratively as part of a cohesive front office team; Additional hospitality, customer service, or guest relations certifications are desirable; Knowledge of the Seychelles tourism industry, local attractions, and cultural awareness would be beneficial