Receptionist (Guest Relations Agent)

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Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

Are you the right fit? – The Suitable Talent

Education : High School Diploma or equivalent.

Responsibilities

Build positive relationships with guests to ensure a high level of satisfaction; Address guest requests, complaints, and feedback promptly and courteously; Follow up with guests during their stay to ensure comfort and resolve issues; Handle special requests (VIP guests, anniversaries, birthdays, special needs); Assist guests with travel arrangements, transportation, tours, and local information; Promote hotel services, facilities, and ongoing offers; Greet guests warmly on arrival and ensure a smooth check-in and check-out process; Handle room reservations , cancellations, and amendments; Answer phone calls, emails, and walk-in inquiries professionally; Process payments, billing, and prepare invoices; Maintain accurate guest records and update the hotel management system

Requirements

Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.; 0-2 years related experience or training preferred.; Excellent communication and interpersonal skills; Strong problem-solving and conflict-handling abilities; Ability to multitask and work under pressure; Knowledge of hotel PMS systems (e.g., Opera, Fidelio); Customer-focused attitude and cultural sensitivity; Additional foreign language is an asset ( Russian and German Speaking ).

Benefits

Competitive Salary; Duty Meals provided, breakfast/lunch/dinner/midnight meal + coffee breaks; Vacation tickets /benefits provided by the hotel; Medical Insurance Provided