RECEPTIONIST

Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury experience in the context of a historic locale. Sofitel Legend Casco Viejo offers an intimate ambiance, outstanding facilities along with a wide range of bespoke services.

As a Receptionist, you will create intuitive and memorable experiences for our guests during their arrival and departure journeys.

You will consistently apply the service and quality standards of the hotel, ensuring that every interaction with guests reflects excellence.

Additionally, you will encourage and perform upselling and cross-selling activities, promoting additional hotel services such as the spa, restaurants, and exclusive activities.

Requirements

Knowledge of systems such as OPERA, POS, HotSOS, MS Office, and online review management platforms.; Previous experience in customer service or a similar role, preferably in a luxury hotel.; Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse clientele.; Proficiency in languages, especially English, additional language skills are a plus.; Previous experience in the Front Desk or Guest Experience departments of a luxury hotel.; Experience in handling Quality and Guest Experience audit programs.