Recovery Architect

At Ericsson, we are shaping the future of connectivity. We are looking for a talented and ambitious Recovery Architect to join our Customer Support Organization in Mexico City. This opportunity is designed for recent graduates and early-career professionals (up to 2 Years of Experience) who are passionate about technology, problem solving, and system architecture. As a Recovery Architect, you will work alongside highly experienced technical specialists, supporting customers across Mexico and the Caribbean in designing, analyzing, troubleshooting, and restoring complex end-to-end solutions. You will gain hands-on exposure to cutting-edge technologies including Cloud Infrastructure, Virtualization, IP Networking, Linux, Databases, and Telecommunications Systems, while developing the skills and expertise. If you are curious, analytical, customer-focused, and eager to accelerate your technical career, we would like to hear from you.

Responsibilities

Supporting the design and development of customer solutions based on business and technical requirements, with a focus on IT/IP, cloud, VNFs and CNFs; Analyzing and troubleshooting complex, multi-domain issues affecting customer networks and services, identifying dependencies and interactions across systems; Collaborating with customers, delivery organizations, support teams, and technical experts to gather, clarify, and document requirements and recovery strategies; Leveraging existing technical documentation, reference architectures, and industry best practices to develop efficient and scalable solutions; Contributing to the definition of hardware, software, database, and virtual infrastructure requirements for customer deployments; Supporting solution adaptations and configurations in accordance with Ericsson standards, methodologies, and product guidelines; Assisting implementation, testing, system integration, and service recovery activities to ensure solution availability and operational excellence; Developing expertise in end-to-end network architectures, telecommunications systems, and emerging cloud-native technologies.

Requirements

Recent graduates and early-career professionals (up to 2 Years of Experience); Linux Operating Systems; IP Networking; Databases; Virtualization and Cloud Technologies; Strong analytical and problem-solving mindset; Ability to interpret technical documentation, logs, traces, and system outputs; Passion for learning and understanding how complex systems interact across multiple technology domains; Excellent communication skills, capable of explaining technical concepts to both technical and business stakeholders; Customer-first attitude with strong ownership and accountability; Ability to manage multiple priorities and drive issues through resolution; Collaborative mindset and ability to work effectively in multicultural and geographically distributed teams; English (Advanced – Mandatory) Written and spoken proficiency is required - The role involves daily interaction with customers across Mexico and the Caribbean, as well as collaboration with global teams and business units.

Nice to have

Linux Certifications; Networking Certifications; Cloud and Virtualization Certifications