Regional Banker/Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Regional Banker/Teller within PNC's retail branch banking organization, you will be based in our Park branch, Paterson, NJ. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description: Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Responsibilities

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet; Participates in proactive sales and service activities and identifies referral opportunities; Collaborates with ecosystem partners to grow customer's share of wallet; Positions PNC solutions to drive new revenue and customer loyalty; Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement; Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions; Leverages ecosystem partnerships to acquire, expand and retain relationships; Performs lobby engagement activities to connect with customers and position PNC products to meet their needs; Educates customers on options for managing financial transactions by leveraging technology, tools and resources; Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty; Manages risk through adherence to all policies and procedures; Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Requirements

Related experience or product knowledge; 1+ years of related experience; No Degree; No Required Certification(s); Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations; Banking Products; Digital Awareness; Effective Communications; Managing Multiple Priorities; Matrix Management; Problem Solving; Prospecting; Retail Lending; Selling; Understanding Customer Needs; PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Nice to have

Accountability; Banking; Client Loyalty; Customer Experience (CX); Customer Service; Identifying Opportunities; Leveraging Technology; Proactive Sales

Benefits

medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; robust wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year, depending on career level; years of service