Regional IT Analyst

At Moss, a Vomela Company, our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. We are looking for a Regional IT Analyst to support two production locations. The role is deliberately split: approximately half the week is hands-on technical support covering hardware, software, and networking, and half is front-line support for our ERP and connected business systems access, errors, data, and the documentation that keeps them usable.

Responsibilities

Serve as first and second-line support for both locations across hardware, software, and connectivity; Complete tickets through resolution and including documentation; Same-day remote response, on-site presence within the committed window, and a scheduled visit cadence at whichever site is not home base; Deploy, configure, and support laptops, desktops, peripherals, printing, and production-adjacent equipment at both sites, working within the endpoint standards; Support the physical network edge - switching, wireless coverage, cabling, and site connectivity; Diagnose locally and coordinate with central network and infrastructure staff on changes that extend beyond the site; Provide on-site presence and coordination through the planned Las Vegas network hardware refresh, including pre-staging, day-of execution, and post-cutover stabilization; Handle account provisioning, hardware issue, and departure recovery in coordination with central IT and HR; Build and maintain runbooks, and work with a designated non-IT site contact at the alternate location for remote coverage; Manage logins, role assignment, and permission sets across the ERP and connected platforms; Act as first responder when a system throws an error or behaves unexpectedly; Reproduce the issue, determine whether the cause is access, data, or a genuine defect, and either resolve it or escalate with enough detail; Build working knowledge of how data is actually structured and entered; Write and maintain the standard operating procedures and how-to documentation site users work from; Train site users on the systems they work in daily; Identify where designed process and actual floor practice have drifted apart, and close the gap; Route work that requires a build or a configuration change into the enterprise intake process

Requirements

3+ years in IT support, service desk, or site/regional IT with direct end-user responsibility across hardware, software, and networking; Hands-on experience working inside an ERP platform supporting end users, managing access and permissions, and troubleshooting errors and data issues; Working knowledge of Windows desktop troubleshooting, identity and access, networking fundamentals, and endpoint security tooling; Disciplined use of a ticketing system, including documentation; Strong written communication; Credibility with the operators on the production floors; Ability to carry a support queue and a platform workstream in the same week; Willingness to travel regularly between Las Vegas and Orlando, with occasional additional travel

Nice to have

Manufacturing, printing, fabrication, event production, or engineered-to-order environment preferred; Microsoft Dynamics 365 Business Central, or comparable mid-market ERP experience; Experience supporting large-format production, cutting, or finishing equipment; SQL or reporting-tool fluency (Power BI, Domo, or similar); Familiarity with ITIL 4 service management concepts; Experience through network refresh, site build-out, or facility relocation

Benefits

Health Care Plan (Medical, Dental & Vision); Retirement Plan (401k); Life Insurance (Basic, Voluntary & AD&D); Paid Time Off; Short Term & Long-Term Disability; Training & Development; Wellness Resources