Regional Operations Director

Lead integrated facilities management operations across the APAC (including GC exc. West Asia) portfolio for a major multi-service corporate client, ensuring operational excellence, financial performance, risk compliance, and exceptional employee experience delivery across a portfolio exceeding 1.5 million square feet. As the primary regional operational lead across 10+ countries, the role partners closely with the Regional Account Executive and cross-functional service line leaders to deliver contractual commitments, operational transformation, technology-enabled improvements, and strategic business outcomes while leading a regional team of 80 employees. The role reports to Regional Account Executive.

Responsibilities

Oversee integrated FM service delivery across 1.5M+ sq. ft. spanning 10+ countries in APAC (including GC exc. West Asia), ensuring KPIs, Joint Business Plans, and compliance targets are met; Act as a trusted strategic advisor to senior client stakeholders; Lead and develop a regional team of 80 employees; Drive digital transformation, AI adoption, smart building technologies, automation, and data analytics; Manage regional budgeting, forecasting, financial reporting, and vendor governance; Own Health & Safety, engineering risk programmes, audit readiness, and incident reporting; Shape and execute the regional operations strategy in partnership with the Regional Account Executive; Monitor Planned Preventive Maintenance programs; Ensure business continuity, crisis management, and emergency response procedures; Accountable for the regional success of the EPIC autonomous operations model

Requirements

Strong leadership capability with experience managing geographically dispersed and multicultural teams across APAC & Greater China; Strong operational, commercial, and financial management skills; Demonstrated ability to build trusted relationships with senior stakeholders and clients; Experience leading or supporting digital transformation, operational technology adoption, automation initiatives, or data-driven operational improvement programs within facilities management, workplace operations, or corporate real estate environments; Demonstrated ability to leverage data, analytics, and technology insights to support operational decision-making; Strong analytical, organizational, and problem-solving capability; Strong communication and presentation skills, with fluency in English required; Demonstrated ability to lead change, continuous improvement, and operational transformation initiatives; Resilient and adaptable in fast-paced and evolving operational environments; Strong digital, systems, and data literacy; Ability to balance strategic priorities with operational execution; 10+ years of progressive experience in facilities management, workplace operations, property management, or integrated facilities services; Experience leading and working as part of complex, multi-country multi-service corporate accounts across APAC & Greater China

Nice to have

Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related discipline; Experience leading operational transformation initiatives involving workplace technology, automation, smart building systems, AI-enabled solutions, or digital FM platforms; Experience managing large-scale operational teams, vendors, and client stakeholder relationships in a regional environment; Additional APAC regional language capability