Regional Sales Manager

The Regional Sales Manager is responsible for developing and maintaining relationships with our existing partners, driving sales growth, driving retention, managing revenue & sales activities, and collaborating with internal teams to deliver solutions that meet satisfactory client objectives. This role works in partnership with the broader sales team to manage the sales cycle, open to close, and expanding growth.

Responsibilities

Develop and maintain relationships with existing partners; Drive sales growth and retention; Manage revenue and sales activities; Collaborate with internal teams to deliver solutions that meet client objectives; Provide support to cross-functional teams, with a high attention to detail; Research, analyze, and document findings; May coach, review, and/or delegate work to other team members; Achieve personal annual sales growth contract value based on the total opportunity; Achieve personal annual sales growth contract value based on the ability to both Sell-To and Sell Through existing customers (specific to Partner Sales); Manage partners within the Ideal Customer Profile and within the designated territory as the primary commercial point of contact; Follow ConnectWise value/solution based-sales process; Identify and pursue opportunities for upselling and cross-selling additional products or services; Develop territory and account plans to achieve client goals and drive revenue growth; Oversee delivery of products or services, ensuring client requirements are met on time and within scope; Track and report key metrics such as renewals, churn, and customer satisfaction; Act quickly to resolve client concerns and coordinate solutions internally; Work closely with Sales, Marketing, and Product teams to align on client strategy and service improvements; Provide accurate forecasting (Monthly, QTR and Yearly); Close sales that meet ConnectWise standards for pricing, margins, terms, and conditions; Qualify existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals set quarterly; Negotiate contract opportunity terms, discounts, and implementation; Build and maintain long-term relationships with partners to bolster retention

Requirements

Bachelor's degree in related field or equivalent business experience; 6 years of experience in account management, client success, or sales; Proven track record of meeting or exceeding client satisfaction and retention targets; Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software; Recognized subject matter expert of applicable work area; Excellent communication, negotiation, and interpersonal skills; Strong problem-solving and analytical abilities; Commercial acumen and understanding of client business models; Organised and detail-oriented, with strong follow-up and time management; Ability to situationally adapt and understand new technology/processes as per partner requirements; Comfortable with prolonged phone use; Ability to effectively make 40-50 outbound calls per day; Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry; Ability to identify opportunities and leverage resources appropriately; Proficiency in Salesforce, Outreach and other sales tools