Registrar

The Registrar coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. Explain documents which require patient or representative signatures. Use on-line tools to validate eligibility of coverage for presenting patients. Provides comfort rounding and communicates delays with exceptional patient experience tools. Begin training on Kiosk usage where applicable. Other duties as assigned.

Responsibilities

Coordinate the encounter or episode process for patients and consumers by performing patient registration activities; Ensure accuracy of data capture to reduce denials; Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due; Use knowledge of insurance contract requirements and tools to respond to provider network questions; Explain documents which require patient or representative signatures; Use on-line tools to validate eligibility of coverage for presenting patients; Provide comfort cart rounding and communicate delays using exceptional patient experience tools; Begin training on Kiosk usage where applicable; Other duties as assigned; Achieve exceptional patient experience using CARES, AIDET and EPE tools; Resolve complaints in the moment and request supervisor help when needed; Monitor and maintain lobby waiting areas for cleanliness and keep patients informed of delays; Perform the patient registration process and manage accurate collection of patient data (demographic and insurance critical elements); Guide informed dialogue regarding e-signature documents and offer printed copies; Investigate insurance eligibility via electronic tools; Collect identified patient financial obligation amounts including residual balance; Refer patients to the on-site Financial Advocate or the Financial Advocacy Center for uninsured patients; Follow PMG cash handling policies and balance daily; Formulate complete and accurate telephone encounter messages and route them to the appropriate Epic in-basket pool

Requirements

High school or equivalent; A minimum of nine (9) months of work experience in office, healthcare or customer service environment; Must pass EPIC competency for Registration at completion of Epic Clerical Training class; Pass annual competency exam for all areas of responsibility; Attend Quarterly MSO meetings; Attend Staff meetings; Attend Employee Forums; Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process; Candidates must be at least 18 years of age at the time of hire

Benefits

Comprehensive benefits package for benefits-eligible employees including medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits; Employee Wellness rewards program with gift cards and wellness activities