Registration & Scheduler

Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

Responsibilities

Acts as first point of contact to all customers; Organizes and facilitates clerical administrative duties of department; Performs cross-functional clerical and patient support duties including telephone, registration, scheduling and data entry; Responsible for patient chart maintenance and communication with physicians' offices as needed; Contacts, greets and communicates with customers and answers telephone calls; Performs imaging support duties such as generating reports, retrieving images from the PACS system and transporting patients when necessary; Performs scheduling for procedures, including initial and follow-up appointments, and tracks no-shows; Performs registration duties, including gathering signatures, medical authorization/referral coordination and financial responsibility; Obtains authorization from insurance companies and collects co-pays and payments; Completes and submits daily deposits and/or billing as applicable; Maintains patient charts in accordance with HIPAA and communicates with insurance carriers, workers' compensation and hospital billing; Views email daily and provides supervisor with appropriate information and memorandums; Maintains inventory of office supplies and forms and places orders as required; Performs other duties as assigned

Requirements

High School Diploma or GED (Required); 1 year in healthcare related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting (Preferred); 2 years in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience (Preferred); Fingerprint Clearance Card (FPC), current or applied for within seven (7) working days after employment (Required); Basic Life Support (BLS) Certification (Preferred)

Nice to have

Basic Life Support (BLS) Certification; 1 year healthcare experience with medical terminology knowledge; 2 years healthcare scheduling and registration experience; Patient Access, Outpatient Medical Imaging, or Medical scheduling experience