Relationship Manager II - Community Development Banking

Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Manager II within PNC's Community Development Banking organization, you will be based in Washington, D.C. PNC’s Community Development Banking is a team dedicated to improving low-to-moderate income neighborhoods and the quality of life for low- and moderate-income people. We focus on meeting community needs through community development loans, investments, financial education and other technical expertise. In this position, through extensive outreach in lower income communities you will originate community development loans and investments while inspiring service partners to get involved. PNC provides nontraditional capital for high-impact development projects and capital for reinvestment into local communities. If you are committed to building a better community, we respond with creativity and flexibility through various financing options to affordable housing developers, community development financial institutions (CDFIs), nonprofit organizations and social impact investment entities. Examples of community development include affordable housing, funding for services that meet community needs, economic development projects that create or retain jobs for lower income people and neighborhood revitalization projects. We work with not-for profit and for-profit developers to address those needs. Successful candidates will have a deep understanding of low-to-moderate income populations and communities and be able to create financial solutions that address their needs. Job Description: Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with moderate levels of risk and complexity of needs. Generally works with a moderate degree of supervision. Works within stated guidelines to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services. Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks. Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty. Manages effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities. As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for more complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

Responsibilities

Through extensive outreach in lower income communities, originate community development loans and investments while inspiring service partners to get involved; Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals; Works within stated guidelines to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet; Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services; Manages risk/return and drives quality for new and/or existing clients; Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks; Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being; Focuses on increasing client engagement and loyalty; Manages effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience; Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities; Demonstrates ability to analyze, evaluate and mitigate credit risk for more complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies

Requirements

Deep understanding of low-to-moderate income populations and communities and be able to create financial solutions that address their needs; Business Acumen; Client Relationship Management; Customer Experience Management; Decision Making and Critical Thinking; Effective Communications; Prospecting; Selling; Tech Savvy; Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience; In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered; Bachelors; No Required Certification(s); No Required License(s)

Nice to have

Familiarity with sustainable loan principles; Real Estate Lending; Tax Credit Financing; Commercial Lending; Previous Relationship Management experience; Formal Bank Credit Training; Adaptable self-starter with book business and/or network of Centers of Influence (COI) relationships to generate loans and investments; Ability to travel and participate in after hours events such as conferences, panels, roundtables and community outreach events; Book Of Business; Client Relationship Building; Credit Processes; Credit Products; Customer Engagement; Decision Making; Financial Analysis; Identifying Sales Opportunities

Benefits

medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year