Relationship Manager

Robinhood's Advisor Services team serves as an advocate for the firms that work on its platform, supporting their business and clients and meeting advisors where they need us most. The Relationship Manager provides detailed service to firms through an understanding of their business and acts as a point of contact for complex requests. The role is based in the Clearwater, FL and Westlake, TX office, with in-person attendance expected 5 days per week during the 90-day onboarding period and at least 3 days per week afterward. In addition to base pay, the role is eligible for bonus opportunities, equity, and benefits.

Responsibilities

Maintain a broad understanding of each Advisor relationship they oversee, including the firm's structure, key decision makers, technology stack, and client demographics; Educate Advisors on platform changes and the upcoming roadmap; help Advisors find efficient and effective ways of doing business with the platform; Leverage internal technology solutions, such as the CRM, to uncover signals or trends with firms and translate them into actionable feedback or education areas; Regularly meet with firms virtually or in person to deepen relationships, educate on the platform and upcoming features, and increase firm loyalty; Act as an internal advocate for the firms, escalate issues to appropriate stakeholders, and influence platform enhancements based on their needs

Requirements

5+ years of customer service and related industry experience; SIE required; Demonstrate a high understanding of the RIA industry, and specifically the TradePMR by Robinhood platform, features, tools, and products; Heart to serve with a passion for problem solving and helping others with finding solutions to complex requests; Curious learner that is motivated to learn more about their role, their clients, and our platform; Willingness to take on new responsibilities with an execution mentality to ensure a seamless experience for our Advisors

Nice to have

Series 7 preferred

Benefits

Challenging, high-impact work to grow your career; Performance-driven compensation with multipliers, bonus programs, equity ownership, and 401(k) matching; 100% paid health insurance for employees with 90% coverage for dependents; Access to the Robinhood Employee Fund (eligible US employees); Access to AI tools and continuous AI skill-building; Lifestyle wallet for wellness, learning, and more; Employer-paid life and disability insurance, fertility benefits, and mental health benefits; Company holidays, paid time off, sick time, parental leave; Office experience with catered meals, events, and comfortable workspaces