Rep II - Customer Service

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Summary

Provides routine customer service support that sustains account coverage, service continuity, and customer satisfaction across assigned interactions. Processes customer inquiries, orders, and service requests through established channels to support accurate and timely resolution. Resolves standard service issues and coordinates with internal partners on order and fulfillment exceptions to reduce disruption and support a consistent customer experience. Maintains accurate service records and escalates non-standard matters to support effective issue tracking and operational continuity.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (NZ) Limited

Responsibilities

Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.; Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.; Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.; Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.; Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.; Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Requirements

High School Diploma/GED or equivalent experience required.; 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.; Certification in HDI Customer Service Representative, CCPC Global Certified Client Service Specialist, or equivalent preferred.