Repair and Service- Customer Service Representative II

Are you interested in learning about industrial equipment and building a long-term career with a stable company? Whether you have hands-on mechanical experience or simply enjoy understanding how things work, this could be a great opportunity for you. We’re hiring a Repair & Service Customer Service Rep to support our Repair Service Shop in Portland, ME. This role is ideal for someone who is mechanically inclined or someone who is motivated, and eager to learn. We’re willing to train the right person who brings strong organization skills, curiosity, and a customer-focused mindset.

Responsibilities

Work closely with service technicians and internal sales teams to build accurate repair and parts quotes for equipment such as gearboxes, hydraulic cylinders & power units, process pumps, blowers & vacuum pumps, and other industrial rotating equipment; Review teardown information with technicians to build detailed repair quotes; Source products from branch inventory, distribution centers, or supplier inventory; Work with third-party vendors for pricing and availability; Follow up on open vendor quotes to ensure timely turnaround; Send completed quotes to internal sales for customer submission; Partner with Account Representatives to ensure customer satisfaction

Requirements

Mechanical aptitude or a strong interest in learning industrial products and repair processes; Ability or willingness to learn to interpret schematics and mechanical parts; Strong organizational and follow-up skills; Strong attention to detail and communication skills; Comfortable coordinating with vendors and internal teams; Strong organization skills, curiosity, and a customer-focused mindset

Nice to have

Industrial distribution or repair experience

Benefits

Stable, growing industrial distribution company; Collaborative, team-oriented work environment; Empowered role with autonomy and trust; Consistent Monday–Friday schedule supporting work-life balance; Long-term career growth and advancement opportunities