Reservations Agent (Full-Time) - Arizona Biltmore

Responsibilities

Answer all reservations telephone calls and e-mails in a friendly manner, using clear English communication; Promptly provides accurate information regarding availability of accommodations and other requested information; Assist other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions; Assist with group blocks including communicating with internal/external clients, inputting of reservations; Assist HRCC with questions, problems or concerns that arise concerning reservations made at the hotel; Maintain suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs; Review advance deposit reservations and make corrections as needed

Requirements

Must be available to work a flexible schedule to include nights, weekends and holidays; High school diploma or equivalent; A strong desire to make an impact on other people; An outgoing and engaging personality; Computer skills; Excellent verbal and written communication skills; Ability to work in a fast-paced setting; Saturday and Sunday availability

Nice to have

Previous hotel or resort experience preferred; Bilingual in English and Spanish preferred

Benefits

Go Hilton travel benefits; Pyramid travel benefits