Reservations Agent

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Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

PURPOSE OF POSITION

To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.

Responsibilities

Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.; Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.; Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.; Align reservations with the hotels revenue management strategies to drive optimal performance.; Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.; Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.; Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.; Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.; Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.; Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.; Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.; Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.; Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.; Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.; Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.; Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.

Requirements

Adaptability & Agility; Meticulous Attention to Detail; Multitasking & Efficiency; Organizational Excellence; Exceptional Communication & Interpersonal Skills; Problem Solving Mindset; Degree/Diploma in Training and Development or Hotel Management; Working knowledge of Opera, Microsoft Office.; Minimum 2 years experience in Hotel or Resort, as Reservations Agents.; Luxury hotel or resort background preferred; Understands the local culture and have worked in the region.

Benefits

Competitive Salary; Duty Meals provided, breakfast/lunch/dinner/midnight meal + coffee breaks; Vacation tickets /benefits provided by the hotel; Medical Insurance Provided