Reservations Agent

Located on 12,000 acres in the heart of Virginia’s Blue Ridge Mountains, The Lodge at Primland, Auberge Collection is a majestic year-round mountain retreat with myriad outdoor adventure experiences. Guests can revel in the refined authenticity and natural beauty of the property, while enjoying luxury accommodations including cottages with sweeping vistas, Tree House suites, and a variety of rooms and suites located in the main Lodge. Resort amenities include the championship-caliber Highland Course, a full-service wellbeing retreat with an indoor pool and hot tub, state-of-the-art fitness center, theater, game room, a fully equipped observatory and an on-site astronomy team, an exceptional culinary program with five distinct farm-to-table experiences, and thrill-seeking outdoor adventure programming ranging from horseback riding to fly-fishing and beyond.

For more information, please visit auberge.com/primland

Follow The Lodge at Primland on Facebook and Instagram @PrimlandAuberge

Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences.

*Remote only for FL, GA, NC, PA, SC, TN, VA

Responsibilities

Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.; Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.; Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.; Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

Requirements

Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.; Ability to create professional business letter correspondence.; Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.; Ability to work cohesively with other departments and co-workers as part of a team.

Benefits

Free Parking; Free Team Member Cafeteria; Holiday Pay; Team Member Stay Program; 50% off F&B + Spa